Legal document

Zid bus Terms and Conditions — What you need to know before using the platform

Please read these Terms and Conditions carefully before registering or using any service on zid bus. They define the rights and responsibilities of both you and us.

Last updated: January 2026
Key Points

Terms Key Highlights

Six key things to know about zid bus rules at a glance

Account registration

You must be at least 18 years old to open an account on zid bus. Each person may only hold one account. Registering with accurate information is mandatory.

Deposits & Withdrawals

All payment transactions are processed through secure and verified methods. KYC verification may be required before withdrawals can be made. All transactions must remain within the set limits.

Bonuses & Promotions

All bonuses are subject to specific wagering requirements. Attempting to abuse bonuses or claim them through multiple accounts may result in account termination.

Privacy and security

Keeping your personal information secure is our responsibility. Keep your account password and login credentials confidential — sharing them with anyone is your own liability.

Fair Gaming Policy

All games on zid bus use certified RNG. The use of any form of cheating, bots, or automation is strictly prohibited and will result in permanent account closure.

Responsible Gaming

We take responsible gaming very seriously. Limit-setting, self-exclusion, and support tools are available to everyone. If you have a problem, please contact us.

Please read these Terms and Conditions carefully before using the zid bus ("we", "us", or "the platform") website and related services. By registering or using any of our services, you are deemed to have accepted all the terms set out below.

Important notice: This document constitutes a legal agreement between zid bus and the user. Failure to comply with the terms may result in your account being suspended or terminated.

01. General Terms & Conditions

Zid bus is an internationally licensed online gaming platform offering services in Bangladesh and other countries. All services, games, content, and related features available on this platform are governed by these Terms and Conditions.

By using zid bus services, you confirm that you have read and understood these terms. If you do not agree with any of them, please refrain from using our platform.

  • Zid bus reserves the right to modify these Terms and Conditions at any time.
  • Continuing to use the platform after updated terms are published will be deemed as acceptance of those terms.
  • These Terms and Conditions are available in both English and Bengali. In the event of a dispute, the Bengali version shall prevail.

02. Eligibility & Registration

The following requirements must be met to open an account and use services on zid bus:

  • Age Requirement: You must be at least 18 years old. Account creation by minors is strictly prohibited.
  • One account: Each person may only register one account. If multiple accounts are detected, all of them will be closed.
  • Accurate Information: All details — including your name, date of birth, and address — must be accurate and truthful. Providing false information may result in account termination and forfeiture of any funds.
  • Geographic Restrictions: Please verify that online gaming is legally permitted in your country. Accessing the service from a restricted region is entirely at your own risk.

Warning: Information provided at registration may be subject to KYC verification at a later stage. Withdrawals will be held if the details do not match.

03. Account security

It is your responsibility to keep your zid bus account secure. Please follow the guidelines below:

Password Security

Use a strong password containing uppercase letters, lowercase letters, numbers, and special characters. Never share your password with anyone — zid bus customer service will never ask for it.

Unauthorized access

If you suspect unauthorized access to your account, change your password immediately and notify our support team. Using another person's account is strictly prohibited.

  • You are responsible for any unauthorized activity on your account.
  • Always log out after using a public device.
  • Enable Two-Factor Authentication (2FA) to keep your account more secure.

04. Deposits & Payments

Please follow these rules when making a deposit on zid bus:

  • A minimum deposit amount applies — limits vary depending on the payment method.
  • Only use payment methods registered in your own name. Third-party cards or accounts are strictly prohibited.
  • All deposits are processed in Bangladesh Taka (BDT).
  • Deposits are usually credited instantly. If you experience any issues, please contact support.
  • The policy for refunding deposited funds is subject to specific conditions.

Zid bus accepts deposits via popular payment methods including bKash, Nagad, and Rocket — always with zero extra fees. There is no need to deposit through third-party agents, and doing so is strongly discouraged.

05. Withdrawal policy

The following conditions apply when withdrawing winnings from zid bus:

Verification Process

KYC (Know Your Customer) verification must be completed before your first withdrawal. This may require submitting a copy of your national ID or passport.

Processing Time

  • Standard members: processed within 6–24 hours.
  • Silver VIP: up to 12 hours.
  • Gold VIP: up to 4 hours maximum.
  • Platinum & Diamond VIP: within 1–2 hours.

Withdrawals may only be made to the same payment method used for the deposit. This is our policy to prevent money laundering.

06. Bonus & Promotion Terms

Please read the following terms carefully before claiming any bonus or promotion on zid bus:

Wagering requirement

Each bonus comes with a specific wagering requirement (typically 10–30x the bonus amount). Winnings from a bonus cannot be withdrawn until this requirement is met.

Bonus Abuse

  • Claiming the same bonus from more than one account is prohibited.
  • Bonuses are available to eligible players only — specific games or conditions may apply.
  • If bonus abuse is suspected, the bonus may be cancelled pending investigation.
  • Bonus balance cannot be transferred to another account.

The welcome bonus is for new members only and can be claimed once per member. Reload bonuses and other regular promotions have their own terms, which are published separately.

07. Gaming rules

The following rules must be followed when playing on zid bus:

  • Every game is powered by a certified Random Number Generator (RNG). There is no way to influence or manipulate outcomes.
  • If a technical error affects the outcome of a game, that round will be voided and bets will be refunded.
  • The maximum bet limit in place must not be exceeded.
  • If a connection is lost during a game session, the system will determine the outcome automatically.

Any disputes arising during a live game will be resolved by reviewing the live stream recording. This decision is final.

08. Prohibited Activities

The following activities are strictly prohibited on zid bus and will result in permanent account closure:

Strictly prohibited: Fraud, use of bots, money laundering, operating multiple accounts, and using another person's details.

  • Playing games using any software, bots, or automated systems.
  • Exploiting game vulnerabilities or bugs to gain an unfair advantage.
  • If multiple members of the same household use the same payment method, an investigation may be initiated.
  • Using the platform for money laundering or any other illegal financial activity.
  • Attempting to collude with other players to influence game outcomes.
  • Copying or distributing platform content without permission.

09. Responsible Gaming

Responsible gaming is at the heart of zid bus's values. We want your gaming experience to always be enjoyable and within your control.

Self-control tools

  • Deposit Limit: Set daily, weekly, or monthly deposit limits.
  • Loss Limit: Automatic session termination once a set loss limit is reached.
  • Session Time Limit: Decide in advance how long you intend to play in one session.
  • Self-Exclusion: Exclude yourself from the platform for any period of time.

If you are experiencing gaming addiction or related concerns, please contact our support team immediately. For more information, visit our Responsible Play View page.

10. Right to Amend Terms

Zid bus reserves the right to modify these Terms and Conditions, in part or in full, at any time. Any changes take effect as soon as they are published.

  • For significant changes, a notification will be sent to your registered email.
  • Continued use of the platform after changes take effect will be considered acceptance of the updated terms.
  • If you do not agree to the updated terms, you may close your account.

11. Account closure and suspension

Zid bus may suspend or close an account under the following circumstances:

  • For violation of these Terms and Conditions.
  • Registering with false information.
  • Engaging in suspicious or fraudulent activity.
  • Using the account for money laundering or other illegal activities.
  • At the direction of legal authorities.

You may close your account at any time. Any valid balance remaining at the time of closure will be refunded subject to verification.

12. Contact & Complaints

For any questions, complaints, or issues, please contact us:

  • Email: [email protected]
  • Live Chat: Available on the platform 24/7
  • Complaints process: Responses are typically provided within 48 hours.

If a dispute arises, please first attempt to resolve it with our support team. If unresolved, the matter may be settled through independent third-party arbitration.

zid bus customer support is available in Bengali, so you can get your issues resolved without any language barriers.

FAQs

Terms & Conditions Questions About

Yes, you must be at least 18 years old to register on zid bus. During KYC verification prior to withdrawal, you may be required to submit a national ID or passport as proof of age. Any account identified as belonging to a minor will be closed immediately.

For example, if you receive a bonus of BDT 1,000 and the wagering requirement is 20x, you must place a total of BDT 20,000 in bets before withdrawing any winnings from that bonus. Terms vary for each bonus, so read them carefully before claiming.

Yes, you can close your account at any time. If you have a valid balance, please withdraw it before closing. Having completed KYC verification will speed up the balance return process. Contact the support team to submit your account closure request.

For significant changes, a notification will be sent to your registered email. You can also check the "Last updated" date at the top of this page. We recommend reviewing this page regularly.

If multiple accounts belonging to the same person are identified, all accounts will be terminated and all balances and bonuses will be forfeited. zid bus uses advanced technology to detect duplicate accounts, so please use only one account.
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